At Monix Industries, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy outlines our shipping procedures, delivery timelines, and important information regarding order fulfillment.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been processed and dispatched, you will receive a confirmation message containing your shipment details and tracking information (where applicable).
Delivery Time
Within Pakistan
Standard Delivery: 3–7 Business Days
Remote Areas: 5–10 Business Days
International Shipping
Standard International Delivery: 7–21 Business Days
Delivery times may vary depending on customs clearance, destination country, and local courier services.
Please note that delivery estimates are approximate and may be affected by weather conditions, public holidays, courier delays, or unforeseen circumstances.
Shipping Charges
Shipping charges are calculated based on the delivery location, order weight, and applicable courier rates.
Free shipping promotions may be offered from time to time.
Any applicable shipping charges will be displayed during checkout before payment is completed.
Order Tracking
Once your order has been shipped, you may receive a tracking number via email, SMS, or WhatsApp. Customers can use the tracking information provided by the courier service to monitor shipment progress.
International Customs & Duties
For international orders, customs duties, taxes, import fees, and other government charges may apply according to the regulations of the destination country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost unless explicitly stated.
Delivery Address
Customers are responsible for providing accurate and complete shipping information.
Monix Industries is not responsible for delays or failed deliveries caused by:
Incorrect shipping addresses
Incomplete recipient information
Unavailable recipients at the delivery location
If an order is returned due to incorrect address information, additional shipping charges may apply for re-delivery.
Delayed or Lost Shipments
While we work closely with trusted courier partners, delivery delays may occasionally occur.
If your shipment has not arrived within the expected timeframe, please contact our customer support team. We will coordinate with the courier service to investigate and resolve the issue as quickly as possible.
Damaged Packages
If your package arrives visibly damaged:
Inspect the package before accepting delivery.
Take photographs of any damage.
Contact our customer support team within 48 hours of receiving the order.
Claims submitted after this period may not be eligible for review.
Order Changes & Cancellations
Orders can only be modified or canceled before they are processed for shipment. Once an order has been dispatched, changes or cancellations cannot be guaranteed.
Please contact us immediately if you need assistance with an existing order.
