Your privacy is important to us. It is Monix policy to respect your privacy regarding any information we may collect from you across our website https://www.monix.com/ and other platforms we own and operate.
THE INFORMATION WE MAY COLLECT
We may collect and process the following types of personal information:
Personal contact details such as name, title, address, email address, and telephone number during orders or account registration Details of purchases and transactions Information submitted through surveys or feedback forms Records of correspondence via telephone, email, live chat, social media, or other communication channels Details of your visits to our website including browsing behavior, search history, pages viewed, and links clicked Information automatically collected from your device such as IP address, device type, operating system, browser type, geographic location (city or country level), and technical usage data
HOW YOUR DATA IS COLLECTED
We collect information when you:
Create an account on our website Subscribe to marketing communications Submit inquiries or contact customer support Purchase products from our website
We may also collect information voluntarily provided through customer service interactions.
Cookies are used to improve your shopping experience. By using our website, you consent to the placement and use of cookies on your device.
USE OF DATA & INFORMATION
We collect, hold, use, and disclose information for the following purposes:
To personalize and enhance your website experience To process payments and fulfill orders To manage refunds and customer accounts To communicate with you regarding orders or services For analytics, market research, and website improvement To send newsletters, catalogs, promotions, and product updates (you may opt out anytime) To store user preferences for customized marketing and content For internal administration and record keeping To notify users about service updates or policy changes To collect feedback through surveys To resolve disputes and comply with legal obligations
HOW WE SECURE YOUR DATA
Monix implements appropriate safeguards and access controls to protect your information. Our website uses Secure Socket Layer (SSL) encryption to secure data transmission.
No payment details are stored on our website. We only receive encrypted information required to authorize payments and process orders.
WHO WE MAY SHARE YOUR DATA WITH
We may share personal data with:
Service Providers
Third-party providers including IT services, hosting providers, payment processors, marketing partners, professional advisors, maintenance providers, and competition sponsors.
Business Partners & Contractors
Agents or subcontractors assisting us in delivering products, services, and marketing communications.
Legal Authorities
Courts, regulators, law enforcement agencies, or government authorities when required by law or for legal protection.
YOUR RIGHTS IN CONNECTION WITH YOUR DATA
Choice and Consent: By providing personal information, you consent to its collection and use according to this policy. Users under 16 must obtain parental or guardian consent.
Information from Third Parties: If we receive information from third parties, it will be protected according to this Privacy Policy.
Restriction: You may request restriction or limitation of how your personal information is processed.
Correction: You may request correction of inaccurate or outdated personal information.
Data Breach Notification: Monix will comply with applicable laws regarding data breach notifications.
Complaints: If you believe your data rights have been violated, contact us with details so we may investigate and respond promptly.
Unsubscribe: You may opt out of marketing communications at any time using unsubscribe links or by contacting us directly.
CHANGES TO THIS POLICY
Monix may update this Privacy Policy periodically to reflect legal or operational changes. Continued use of the website after updates constitutes acceptance of the revised policy.
If significant changes occur, we may request renewed consent where required.
CONTACT DETAILS
For any questions regarding this Privacy Policy or information requests, please contact:
